This article is about our commercial products (e.g. Claude for Work, Anthropic API). For our consumer products (e.g. Claude Free, Pro, Max (and when using Claude Code with those accounts), see here.
Standard Retention Timeframe
For Anthropic API users, we automatically delete inputs and outputs on our backend within 30 days of receipt or generation, except when you and we have agreed otherwise (e.g. zero data retention agreement), if we need to retain them for longer to enforce our Usage Policy (UP), or comply with the law.
If you use our other commercial products (e.g. Claude for Work, Claude for Enterprise, Anthropic Console, etc.) that allow you to save and continue conversations with Claude, we retain your chats and coding sessions in the product to provide you with a consistent product experience.
You control your conversations and can delete your chats anytime from your dashboard. When you delete a conversation it’s:
Removed from your chat history immediately
Deleted from our back-end storage systems within 30 days
Incognito chats are retained in accordance with your organization's retention settings. Learn more about incognito chats.
Usage Policy Violations
We retain inputs and outputs for up to 2 years and trust and safety classification scores for up to 7 years if your chat is flagged by our trust and safety classifiers as violating our Usage Policy.
Feedback Data
Where you have provided feedback to us (e.g. by submitting feedback through our thumbs up/down button or sent bug reports), we retain data associated with that submission for 5 years. Learn more.
In all cases, we may retain your chats or sessions as required by law or as necessary to combat violations of our Usage Policy. If permitted in your contract with us, we may anonymize your organization’s data for research or statistical purposes, in which case we may retain this information for longer.
For more information about our privacy practices, please see our Trust Center and Data Processing Addendum.